Hello,
My fiber internet connection is down and I need assistance.
Current Status:
ONT (Fiber termination unit): Both 'Power' and 'PON' lights are steady GREEN.
Router (Zyxel T-56): Both 'INTERNET' and '2.5G WAN' lights are completely OFF.
Troubleshooting I have already performed:
Power-cycled both the ONT and the T-56 router (waited for 2 minutes).
Performed a factory reset on the T-56 router.
Checked all cable connections between the ONT and the router.
The issue persists even after the factory reset. Could a moderator please check the line status or the router configuration?
(Note: I have added my Customer Number to my community profile settings.)
Thank you in advance.
