Hello, at 12 august you connected network to my flat. But unfortunatelly im not happy with your service, from beggining there is problem with ping/latency by wifi and to solve the problem i have to wait 2 weeks for somebody to try fix that from your crew. its too long for me, because you not guarantee to fix it and after 14 days i lose my chance to leave you.
With 14 days i can terminate the contract without any extra charges and i would like to use it.
Can somebody help me with that?
Bladzijde 1 / 1
Hey @pat37 ,
I'm sad to hear that your not satisfied with your T-Mobile Thuis subscription.
I also see that you've spoken a colleague and received more information. We indeed have a cool-off/reflection period of 14 days. But this reflection period starts as soon as you place an order. In this phase I can't cancel your order without any costs. Please let us know if your Wifi signal improved after your appointment with the engineer. We'll do our utterly best to solve this problem for you.
I'm sad to hear that your not satisfied with your T-Mobile Thuis subscription.
I also see that you've spoken a colleague and received more information. We indeed have a cool-off/reflection period of 14 days. But this reflection period starts as soon as you place an order. In this phase I can't cancel your order without any costs. Please let us know if your Wifi signal improved after your appointment with the engineer. We'll do our utterly best to solve this problem for you.
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