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Hello,

Since two weeks i started having internet disconection problems. To be more specific my internet connection will go down every few minutes or hours it is random.
I have tried factory reset the router and unplug the modem for a few minutes but still the problem persists.

I had a look into the router log and took a snapshot of it when the problem happened:

 

Apr  3 18:18:25 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:27 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:36 daemon.info udhcpc: Received SIGTERM
Apr  3 18:18:36 daemon.info udhcpc: Unicasting a release of x.x.x.x to x.x.x.x
Apr  3 18:18:36 daemon.debug udhcpc: Sending release...
Apr  3 18:18:36 daemon.info udhcpc: Entering released state
Apr  3 18:18:36 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:38 user.notice zcmdModuleCfg: System: Wan interface ETH_MGNT connection lost
Apr  3 18:18:38 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:39 daemon.info udhcpc: Received SIGTERM
Apr  3 18:18:39 daemon.info udhcpc: Unicasting a release of x.x.x.x to x.x.x.x
Apr  3 18:18:39 daemon.debug udhcpc: Sending release...
Apr  3 18:18:39 daemon.info udhcpc: Entering released state
Apr  3 18:18:40 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:41 user.notice zcmdModuleCfg: System: Wan interface ETH_Internet connection lost
Apr  3 18:18:42 daemon.info udhcpc: Received SIGTERM
Apr  3 18:18:42 daemon.info udhcpc: Entering released state
Apr  3 18:19:02 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:19:02 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:19:02 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:19:02 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:19:02 daemon.notice udhcpc: 
Apr  3 18:19:03 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:19:03 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:19:03 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:19:03 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:19:03 daemon.notice udhcpc: 
Apr  3 18:19:05 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:19:05 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:19:05 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:19:05 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:19:05 daemon.notice udhcpc: 
Apr  3 18:19:06 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:06 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:06 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:08 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:08 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:08 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:10 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:10 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:10 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:10 daemon.debug udhcpc: Sending select for x.x.x.x...
Apr  3 18:19:10 daemon.debug udhcpc: Sending select for x.x.x.x...
Apr  3 18:19:10 daemon.info udhcpc: Lease of x.x.x.x obtained, lease time 3600
Apr  3 18:19:10 daemon.info udhcpc: dhcpMsgSend: msgTypee-2147483432]
Apr  3 18:19:10 daemon.info udhcpc: Lease of x.x.x.x obtained, lease time 1800
Apr  3 18:19:10 daemon.info udhcpc: dhcpMsgSend: msgTypee-2147483432]
Apr  3 18:19:12 user.notice zcmdModuleCfg: System: Wan interface ETH_MGNT connection ready
Apr  3 18:19:14 daemon.info udhcpc: No lease, forking to background.
Apr  3 18:19:15 user.notice zcmdModuleCfg: System: Wan interface ETH_Internet connection ready
Apr  3 18:19:19 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:21 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:23 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:32 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:34 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:36 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:45 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:47 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:49 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:55 daemon.info udhcpc: Received SIGTERM
Apr  3 18:19:55 daemon.info udhcpc: Unicasting a release of x.x.x.x to x.x.x.x
Apr  3 18:19:55 daemon.debug udhcpc: Sending release...
Apr  3 18:19:55 daemon.info udhcpc: Entering released state
Apr  3 18:19:57 user.notice zcmdModuleCfg: System: Wan interface ETH_MGNT connection lost
Apr  3 18:19:58 daemon.info udhcpc: Received SIGTERM
Apr  3 18:19:58 daemon.info udhcpc: Unicasting a release of x.x.x.x to x.x.x.x
Apr  3 18:19:58 daemon.debug udhcpc: Sending release...
Apr  3 18:19:58 daemon.info udhcpc: Entering released state
Apr  3 18:19:58 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:00 user.notice zcmdModuleCfg: System: Wan interface ETH_Internet connection lost
Apr  3 18:20:00 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:01 daemon.info udhcpc: Received SIGTERM
Apr  3 18:20:01 daemon.info udhcpc: Entering released state
Apr  3 18:20:22 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:20:22 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:20:22 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:20:22 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:20:22 daemon.notice udhcpc: 
Apr  3 18:20:23 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:20:23 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:20:23 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:20:23 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:20:23 daemon.notice udhcpc: 
Apr  3 18:20:24 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:20:24 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:20:24 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:20:24 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:20:24 daemon.notice udhcpc: 
Apr  3 18:20:25 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:25 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:25 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:27 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:27 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:27 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:29 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:29 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:29 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:33 daemon.info udhcpc: No lease, forking to background.
Apr  3 18:20:33 daemon.info udhcpc: No lease, forking to background.
Apr  3 18:20:33 daemon.info udhcpc: No lease, forking to background.
Apr  3 18:20:37 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:38 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:38 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:39 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:39 daemon.debug udhcpc: Sending select for x.x.x.x...
Apr  3 18:20:39 daemon.info udhcpc: Lease of x.x.x.x obtained, lease time 1800
Apr  3 18:20:39 daemon.info udhcpc: dhcpMsgSend: msgTypee-2147483432]

I am not an expert but i noticed that the lease time is quite short (30 minutes) and also the SIGTERM sounds like something catastrophic i suppose it is causing the problem.

I have already contacted support two times but didnt get to talk with someone technical yet.

Please help me resolve this as i am a heavy internet user (working from home, gaming, live stream watching, etc) and as you can imagine this situation is quite uncomfortable.

Also i am curious if anyone else is having the same problem.
 

Welcome to our Community! @sarantis 

Thank you for alerting us about the situation, I’m sorry for the inconvenience caused to you. No worries, I’m here to help you further!
I immediately took a look at your connection, and I also see that this is not stable. I made a ticket to our Back Office so that they can investigate this for you. I’m sure they will restore your connection! 

Please let me know if there is anything I can do for you in the meantime, I’m here to help! 

Update : I have just received an email from Guidion in order to schedule an appointment. 

@sarantis Glad to read that you have received an e-mail to schedule an appointment with the technician. I’m sure they’ll be able to restore your connection! 

Update : Yesterday the technician from Guidion after checking all the cables, router and modem was not able to find any issues.
The disconnection problem tho still exists. I hope that my log can be usefull in the right hands and investigate the issue further. I havent received any update yet from Odido, i hope to receive one soon.

@sarantis Glad to read that you have received an e-mail to schedule an appointment with the technician. I’m sure they’ll be able to restore your connection! 

unfortunatelly the technican couldnt resolve the problem

Hallo @sarantis 

You have a Fiber connection right?

Do you have a VLAN capable router which you can test instead of the Zyxel? Odido uses VLAN 300 for internet.

Hallo @sarantis 

You have a Fiber connection right?

Do you have a VLAN capable router which you can test instead of the Zyxel? Odido uses VLAN 300 for internet.

Fiber connection indeed.
I do not own a router unfortunatelly other than the one sent from Odido (Zyxel DX5401-B0). Also the technician checked all the hardware and cables and assured me that everything works correctly. 

Since i posted earlier here i had 3 more disconnects, checking the log its always the same error:
 

70	Apr 12 20:03:17	daemon	info	dhcpc	udhcpc: Unicasting a release of 10.72.x.x to 10.72.x.x
71	Apr 12 20:03:17	daemon	info	dhcpc	udhcpc: Received SIGTERM
72	Apr 12 20:03:12	daemon	debug	dhcpc	udhcpc: Sending discover...
73	Apr 12 20:03:10	daemon	debug	dhcpc	udhcpc: Sending discover...

SIGTERM received then it releases the ip address. So annoying really

Hi @sarantis, good that you pointed this out! I immediately forwarded it internally to our technical department. They will provide you with more information as soon as possible. Thank you for your patience and have a nice weekend! 😊 Greetings, Ishana

I was able to borrow a router from a friend after all as per @Waqqas suggestion. The connection appears stable for the last 2 days. Can we assume that something is wrong with the Zyxel and get a replacement?
 

Mon Apr 15 08:59:04 2024 daemon.notice netifd: wan (1890): udhcpc: lease of 143.x.x.x obtained from 143.x.x.x, lease time 1800
Mon Apr 15 09:14:04 2024 daemon.notice netifd: wan (1890): udhcpc: sending renew to server 143.x.x.x
Mon Apr 15 09:14:04 2024 daemon.notice netifd: wan (1890): udhcpc: lease of 143.x.x.xobtained from 143.x.x.x, lease time 1800

The only weird thing is that the ip lease is very short. Is this normal for Odido i wonder.

@sarantis

The short lease times are not the problem, I also see short lease times in my logs but I have a stable connection.

Looks like a new router will solve the problem. btw whoch router did you test?

@sarantis

The short lease times are not the problem, I also see short lease times in my logs but I have a stable connection.

Looks like a new router will solve the problem. btw whoch router did you test?

An old router asus rt-ac51u, for which i had to install openwrt to make it vlan capable.

@Waqqas how can i request a new router from Odido since the old one appears to be problematic?
Also i saw my ticket from odido has been resolved already?

@sarantis 

A moderator can send you a new one, wait for them to reply.

Please some moderator can you assist with getting a router replacement from Odido since it appears that the current one is causing the disconnection issues?

I have sent you a new modem @sarantis. You will receive a message about this shortly and as soon as the modem is sent you can track the shipment in Mijn Odido!

I have sent you a new modem @sarantis. You will receive a message about this shortly and as soon as the modem is sent you can track the shipment in Mijn Odido!

Hello @Tommie van Odido i received the new router earlier today. Once i connected it i got the same exact problem again after an hour. I am getting disconnected every hour or so. At this point i cannot really understand what is going on.
I would like some attention on this, could it be something outside of my house or the equipment? Who knows for sure not me.

Hey @sarantis, then it is not because of the modem but is network related. I have created a ticket for you with all the information for our technical department. Hopefully they can find the cause! 

@Tommie van Odido it's been several days now and after replacing the media receiver my connection is now stable again. I would like to thank everyone for their help. Is there a way to mark this post as resolved?

Thank you for the update @sarantis! This is great to read. Yes, I will mark this topic as resolved!

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