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System: Wan interface ETH_Internet connection lost

S

Hello,

Since two weeks i started having internet disconection problems. To be more specific my internet connection will go down every few minutes or hours it is random.
I have tried factory reset the router and unplug the modem for a few minutes but still the problem persists.

I had a look into the router log and took a snapshot of it when the problem happened:

 

Apr  3 18:18:25 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:27 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:36 daemon.info udhcpc: Received SIGTERM
Apr  3 18:18:36 daemon.info udhcpc: Unicasting a release of x.x.x.x to x.x.x.x
Apr  3 18:18:36 daemon.debug udhcpc: Sending release...
Apr  3 18:18:36 daemon.info udhcpc: Entering released state
Apr  3 18:18:36 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:38 user.notice zcmdModuleCfg: System: Wan interface ETH_MGNT connection lost
Apr  3 18:18:38 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:39 daemon.info udhcpc: Received SIGTERM
Apr  3 18:18:39 daemon.info udhcpc: Unicasting a release of x.x.x.x to x.x.x.x
Apr  3 18:18:39 daemon.debug udhcpc: Sending release...
Apr  3 18:18:39 daemon.info udhcpc: Entering released state
Apr  3 18:18:40 daemon.debug udhcpc: Sending discover...
Apr  3 18:18:41 user.notice zcmdModuleCfg: System: Wan interface ETH_Internet connection lost
Apr  3 18:18:42 daemon.info udhcpc: Received SIGTERM
Apr  3 18:18:42 daemon.info udhcpc: Entering released state
Apr  3 18:19:02 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:19:02 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:19:02 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:19:02 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:19:02 daemon.notice udhcpc: 
Apr  3 18:19:03 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:19:03 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:19:03 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:19:03 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:19:03 daemon.notice udhcpc: 
Apr  3 18:19:05 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:19:05 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:19:05 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:19:05 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:19:05 daemon.notice udhcpc: 
Apr  3 18:19:06 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:06 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:06 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:08 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:08 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:08 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:10 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:10 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:10 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:10 daemon.debug udhcpc: Sending select for x.x.x.x...
Apr  3 18:19:10 daemon.debug udhcpc: Sending select for x.x.x.x...
Apr  3 18:19:10 daemon.info udhcpc: Lease of x.x.x.x obtained, lease time 3600
Apr  3 18:19:10 daemon.info udhcpc: dhcpMsgSend: msgType[-2147483432]
Apr  3 18:19:10 daemon.info udhcpc: Lease of x.x.x.x obtained, lease time 1800
Apr  3 18:19:10 daemon.info udhcpc: dhcpMsgSend: msgType[-2147483432]
Apr  3 18:19:12 user.notice zcmdModuleCfg: System: Wan interface ETH_MGNT connection ready
Apr  3 18:19:14 daemon.info udhcpc: No lease, forking to background.
Apr  3 18:19:15 user.notice zcmdModuleCfg: System: Wan interface ETH_Internet connection ready
Apr  3 18:19:19 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:21 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:23 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:32 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:34 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:36 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:45 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:47 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:49 daemon.debug udhcpc: Sending discover...
Apr  3 18:19:55 daemon.info udhcpc: Received SIGTERM
Apr  3 18:19:55 daemon.info udhcpc: Unicasting a release of x.x.x.x to x.x.x.x
Apr  3 18:19:55 daemon.debug udhcpc: Sending release...
Apr  3 18:19:55 daemon.info udhcpc: Entering released state
Apr  3 18:19:57 user.notice zcmdModuleCfg: System: Wan interface ETH_MGNT connection lost
Apr  3 18:19:58 daemon.info udhcpc: Received SIGTERM
Apr  3 18:19:58 daemon.info udhcpc: Unicasting a release of x.x.x.x to x.x.x.x
Apr  3 18:19:58 daemon.debug udhcpc: Sending release...
Apr  3 18:19:58 daemon.info udhcpc: Entering released state
Apr  3 18:19:58 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:00 user.notice zcmdModuleCfg: System: Wan interface ETH_Internet connection lost
Apr  3 18:20:00 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:01 daemon.info udhcpc: Received SIGTERM
Apr  3 18:20:01 daemon.info udhcpc: Entering released state
Apr  3 18:20:22 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:20:22 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:20:22 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:20:22 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:20:22 daemon.notice udhcpc: 
Apr  3 18:20:23 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:20:23 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:20:23 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:20:23 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:20:23 daemon.notice udhcpc: 
Apr  3 18:20:24 daemon.info udhcpc: udhcp client (v0.9.8) started
Apr  3 18:20:24 daemon.notice udhcpc: Attached to schema shared memory
Apr  3 18:20:24 daemon.notice udhcpc: Attached to object name shared memory
Apr  3 18:20:24 daemon.notice udhcpc: Attached to parameter name shared memory
Apr  3 18:20:24 daemon.notice udhcpc: 
Apr  3 18:20:25 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:25 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:25 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:27 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:27 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:27 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:29 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:29 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:29 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:33 daemon.info udhcpc: No lease, forking to background.
Apr  3 18:20:33 daemon.info udhcpc: No lease, forking to background.
Apr  3 18:20:33 daemon.info udhcpc: No lease, forking to background.
Apr  3 18:20:37 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:38 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:38 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:39 daemon.debug udhcpc: Sending discover...
Apr  3 18:20:39 daemon.debug udhcpc: Sending select for x.x.x.x...
Apr  3 18:20:39 daemon.info udhcpc: Lease of x.x.x.x obtained, lease time 1800
Apr  3 18:20:39 daemon.info udhcpc: dhcpMsgSend: msgType[-2147483432]

I am not an expert but i noticed that the lease time is quite short (30 minutes) and also the SIGTERM sounds like something catastrophic i suppose it is causing the problem.

I have already contacted support two times but didnt get to talk with someone technical yet.

Please help me resolve this as i am a heavy internet user (working from home, gaming, live stream watching, etc) and as you can imagine this situation is quite uncomfortable.

Also i am curious if anyone else is having the same problem.
 

Beste antwoord door sarantis

@Tommie van Odido it's been several days now and after replacing the media receiver my connection is now stable again. I would like to thank everyone for their help. Is there a way to mark this post as resolved?

Bekijk origineel

20 reacties

Teresa van Odido
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  • 8 april 2024

Welcome to our Community! @sarantis 

Thank you for alerting us about the situation, I’m sorry for the inconvenience caused to you. No worries, I’m here to help you further!
I immediately took a look at your connection, and I also see that this is not stable. I made a ticket to our Back Office so that they can investigate this for you. I’m sure they will restore your connection! 

Please let me know if there is anything I can do for you in the meantime, I’m here to help! 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
S
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  • 8 april 2024

Update : I have just received an email from Guidion in order to schedule an appointment. 

Teresa van Odido
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    Teresa van Odido
Teresa van Odido
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@sarantis Glad to read that you have received an e-mail to schedule an appointment with the technician. I’m sure they’ll be able to restore your connection! 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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  • 12 april 2024

Update : Yesterday the technician from Guidion after checking all the cables, router and modem was not able to find any issues.
The disconnection problem tho still exists. I hope that my log can be usefull in the right hands and investigate the issue further. I havent received any update yet from Odido, i hope to receive one soon.

S
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Teresa van Odido schreef:

@sarantis Glad to read that you have received an e-mail to schedule an appointment with the technician. I’m sure they’ll be able to restore your connection! 

unfortunatelly the technican couldnt resolve the problem

Waqqas
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  • 12 april 2024

Hallo @sarantis 

You have a Fiber connection right?

Do you have a VLAN capable router which you can test instead of the Zyxel? Odido uses VLAN 300 for internet.

Welkom op de Odido community!
S
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Waqqas schreef:

Hallo @sarantis 

You have a Fiber connection right?

Do you have a VLAN capable router which you can test instead of the Zyxel? Odido uses VLAN 300 for internet.

Fiber connection indeed.
I do not own a router unfortunatelly other than the one sent from Odido (Zyxel DX5401-B0). Also the technician checked all the hardware and cables and assured me that everything works correctly. 

S
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Since i posted earlier here i had 3 more disconnects, checking the log its always the same error:
 

70	Apr 12 20:03:17	daemon	info	dhcpc	udhcpc: Unicasting a release of 10.72.x.x to 10.72.x.x
71	Apr 12 20:03:17	daemon	info	dhcpc	udhcpc: Received SIGTERM
72	Apr 12 20:03:12	daemon	debug	dhcpc	udhcpc: Sending discover...
73	Apr 12 20:03:10	daemon	debug	dhcpc	udhcpc: Sending discover...

SIGTERM received then it releases the ip address. So annoying really

Ishana van Odido
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  • 13 april 2024

Hi @sarantis, good that you pointed this out! I immediately forwarded it internally to our technical department. They will provide you with more information as soon as possible. Thank you for your patience and have a nice weekend! 😊 Greetings, Ishana

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I was able to borrow a router from a friend after all as per @Waqqas suggestion. The connection appears stable for the last 2 days. Can we assume that something is wrong with the Zyxel and get a replacement?
 

Mon Apr 15 08:59:04 2024 daemon.notice netifd: wan (1890): udhcpc: lease of 143.x.x.x obtained from 143.x.x.x, lease time 1800
Mon Apr 15 09:14:04 2024 daemon.notice netifd: wan (1890): udhcpc: sending renew to server 143.x.x.x
Mon Apr 15 09:14:04 2024 daemon.notice netifd: wan (1890): udhcpc: lease of 143.x.x.xobtained from 143.x.x.x, lease time 1800

The only weird thing is that the ip lease is very short. Is this normal for Odido i wonder.

Waqqas
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@sarantis

The short lease times are not the problem, I also see short lease times in my logs but I have a stable connection.

Looks like a new router will solve the problem. btw whoch router did you test?

Welkom op de Odido community!
S
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Waqqas schreef:

@sarantis

The short lease times are not the problem, I also see short lease times in my logs but I have a stable connection.

Looks like a new router will solve the problem. btw whoch router did you test?

An old router asus rt-ac51u, for which i had to install openwrt to make it vlan capable.

S
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@Waqqas how can i request a new router from Odido since the old one appears to be problematic?
Also i saw my ticket from odido has been resolved already?

Waqqas
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@sarantis 

A moderator can send you a new one, wait for them to reply.

Welkom op de Odido community!
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  • 18 april 2024

Please some moderator can you assist with getting a router replacement from Odido since it appears that the current one is causing the disconnection issues?

Tommie van Odido
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I have sent you a new modem @sarantis. You will receive a message about this shortly and as soon as the modem is sent you can track the shipment in Mijn Odido!

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
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Tommie van Odido schreef:

I have sent you a new modem @sarantis. You will receive a message about this shortly and as soon as the modem is sent you can track the shipment in Mijn Odido!

Hello @Tommie van Odido i received the new router earlier today. Once i connected it i got the same exact problem again after an hour. I am getting disconnected every hour or so. At this point i cannot really understand what is going on.
I would like some attention on this, could it be something outside of my house or the equipment? Who knows for sure not me.

Tommie van Odido
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Hey @sarantis, then it is not because of the modem but is network related. I have created a ticket for you with all the information for our technical department. Hopefully they can find the cause! 

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
S
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@Tommie van Odido it's been several days now and after replacing the media receiver my connection is now stable again. I would like to thank everyone for their help. Is there a way to mark this post as resolved?

Cheyenne van Odido
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Thank you for the update @sarantis! This is great to read. Yes, I will mark this topic as resolved!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

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