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Slow internet speed The Hague - 1 Gbit/s

  • October 21, 2023
  • 3 reacties
  • 127 Bekeken

Hello there,

 

I recently had the internet set up at home, but it’s very slow. It’s not reaching more than 100Mbps while the contract is for 1 Gbits.

 

I’ve tried to turn off, wait for several minutes, and turn on the wifi router and the KPN router, but it’s still very slow.

 

Could you check that, please?

October 23, 2023

Hi @lozanomatheus, to give you the best possible service, we need more information. This information is needed to start an investigation to find out about any problems with the internet connection. 

The instructions for this can be found on our website.


- If you have a computer with macOS, please check this page: handleiding-snelheidsproblemen-mac-os.pdf (odido.nl)
- If you have a Windows computer, please check this page: handleiding-snelheidsproblemen-windows-10.pdf (odido.nl)


Please follow all the steps carefully, please share the screenshots in the topic instead of to our e-mail. We cannot process an application with missing steps.

 

3 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • October 21, 2023

Hello @lozanomatheus 

When the Guidion technician installed everything, was the speed good?

It looks like a cable or devices is connected to the LAN port of the router which reduces the speed to a maximum of 100 Mbps.

If you are also not getting more than 100 Mbps via WiFi than you could try to replace the cable between converter and router.

Welkom op de Odido community!

    Hi @wa1203, I tried that but it didn’t work :/ I also tried to use wired connection, but it’s the same speed.

     

    Just one thing, the speed isn’t max 100Mbps, it fluctuates between 30Mbps and 150Mbps. When it comes for downloads, it stays max 50Mbps with some spikes of 70Mbps, but when I run any speed check (e.g. https://speed.cloudflare.com/), but goes between 30Mbps and 150Mbps.

     

    The technician wasn’t here when I got the signal, this is because I had an issue and it took over a month to active after the hardware installation.

    Tommie van Odido
    Moderator
    Forum|alt.badge.img+13

    Hi @lozanomatheus, to give you the best possible service, we need more information. This information is needed to start an investigation to find out about any problems with the internet connection. 

    The instructions for this can be found on our website.


    - If you have a computer with macOS, please check this page: handleiding-snelheidsproblemen-mac-os.pdf (odido.nl)
    - If you have a Windows computer, please check this page: handleiding-snelheidsproblemen-windows-10.pdf (odido.nl)


    Please follow all the steps carefully, please share the screenshots in the topic instead of to our e-mail. We cannot process an application with missing steps.

     

    Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
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