Beantwoord

Replace huawei modem

3 jaar geleden
January 16, 2023
5 reacties
100 Bekeken

johndzervos
heeft eerste post geplaatst

Hi and a happy new year.

I am a client for almost 5 years now and from the start I was given a huawei modem.

Lately I noticed some connection problems and I would like to ask if it is possible to replace the modem with a newer one (zyxel)?

Beste antwoord door johndzervos

Hey again,

I am replying to let you know that I received the modem and everything works now.

Thanks a lot for your cooperation!

Bekijk origineel

Lisa
Oud-Moderator
3 jaar geleden
January 17, 2023

Hi @johndzervos, thanks a lot for letting us know! 😁 Really nice to read that you're a customer for more than 5 years. I immediately wanted to help you with this and I just swapped the Huawei modem for a Zyxel T-50. You can check the order in your My T-Mobile Thuis environment: https://thuismy.t-mobile.nl/bestellingen. Please let us know as soon as the new modem arrives if you're experiencing an improvement.

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