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Question about installation

  • February 15, 2020
  • 6 reacties
  • 217 Bekeken

Hi,

 

I subscribed to a home internet from T-Mobile, which I installed yesterday (14-Feb-2020 :  installation date). But the internet light on the modem does not switch on and the internet is not working.

 

Can you please confirm if my connection is Active and how can I resolve this issue?

 

Thanks!

Beste antwoord door Piotr

Hey @divjotmokha,

I see that you've contacted my colleague about this issue. As far I can see now the network administrator (KPN) needs to come to your place. My colleague requested them to contact you as soon as possible. The network administrator will call you with an anonymous number. Help is on the way!

Bekijk origineel

    6 reacties

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • February 15, 2020

    Hey @divjotmokha 

    Welcome to T-mobile!

    You installed the modem yourself so you have a dsl connection? Have you made sure you are using the grey DSL cable that came with the modem and is it straight connected to you ISRA which goes to your main KPN line without any cables that go to other rooms for example?

    Welkom op de Odido community!
    • divjotmokha
    • Auteur
    • is een nieuwe Poster
    • February 15, 2020

    Yes, its a dsl connection. I did use the Grey DSL cable and it is connected to the main KPN line. I could not find any other cables. Here are the pictures. I tried both of the slots. 

     

    • divjotmokha
    • Auteur
    • is een nieuwe Poster
    • February 15, 2020

     

    Hidden.nld
    Super User
    Forum|alt.badge.img+4
    • Hidden.nldSuper User
    • Odido Superuser
    • February 15, 2020

    try the right wall socket @divjotmokha 

    Heeft geen glazenbol.
    • divjotmokha
    • Auteur
    • is een nieuwe Poster
    • February 16, 2020

    Tried both left and right sockets, the globe light on the modem does not go on and no internet.

    Piotr
    • Piotr
    • Voormalig T-Mobile Thuis moderator
    • Antwoord
    • February 18, 2020

    Hey @divjotmokha,

    I see that you've contacted my colleague about this issue. As far I can see now the network administrator (KPN) needs to come to your place. My colleague requested them to contact you as soon as possible. The network administrator will call you with an anonymous number. Help is on the way!

    Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
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