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PON light flashing

  • okt. 10, 2023 5:23 p.m. UTC
  • 3 reacties
  • 44 Bekeken

My internet stopped working yesterday. Since then the PON light is flashing. I  rebooted the router but it did not work. What else can I do?

okt. 11, 2023 9:43 a.m. UTC

Hey @Vladex77, Welcome to our community!
I want you to be online as soon as possible. I therefore immediately went to check for you, fortunately I see that you have already spoken to customer service and that Guidion is coming by tomorrow! Would you like to give us some feedback after the visit? Thanks in advance. 

3 reacties

Waqqas
Super User
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  • Odido Superuser
  • okt. 10, 2023 7:34 p.m. UTC

Hello @Vladex77 

When you look in your Odido account under storingen do you see anything reported for your address?

You can also remove the power from the ONT for a bit.


  • Auteur
  • heeft eerste post geplaatst
  • okt. 10, 2023 7:44 p.m. UTC

Hello @Vladex77 

When you look in your Odido account under storingen do you see anything reported for your address?

You can also remove the power from the ONT for a bit.

Nothing reported on my address. Turned the router and media converter off, nothing changed.

 


Tommie van Odido
Moderator
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  • Moderator | Internet + TV
  • okt. 11, 2023 9:43 a.m. UTC

Hey @Vladex77, Welcome to our community!
I want you to be online as soon as possible. I therefore immediately went to check for you, fortunately I see that you have already spoken to customer service and that Guidion is coming by tomorrow! Would you like to give us some feedback after the visit? Thanks in advance.