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UPDATE: a closer examination of all offline connections shows that the Media Converter has not yet been reset. Make sure it is kept powerless, together with the modem. In all cases, the connections will automatically come back online!

Reboot modem | T-Mobile Community

 

 

This helped. He was a bit hidden. Thought they only had a media converter if you also had TV. Thank you!

Hi @Jason, I tried everything but my internet Connection still not working. Do you think I also have a different issue?

Hi @Carmen Bento, I would be happy to help you! Can you give me a bit more information? 

  • Is the FO light green or orange, does the light flashes or is it constant.
  • Are the dipswitches set correct? Read more about dipswitches here: 

 

Hi @Carmen Bento, I would be happy to help you! Can you give me a bit more information? 

  • Is the FO light green or orange, does the light flashes or is it constant.
  • Are the dipswitches set correct? Read more about dipswitches here: 

 

Hi @Tommie . FO light seems to be off (light orange). I rearranged the dipswitches according to the picture in that article.

@Carmen Bento thank you for your quick response. I have just sent for a mechanic. Hopefully he can fix the issue.

Hi @Tommie . I need a voucher with unlimited internet as the mechanic can only come on Monday and I’m using my phone as hotspot for other devices.

Hi @Carmen Bento, the voucher code can be found in your private messages!

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