No Wifi. LOS light Red on converter

Hi ​@Shasank, I am sorry! I got to work ASAP and made sure there is a ticket made for our technical department. They will get to the bottom of this and inform you about a solution within a couple of workdays. Do you have a mobile subscription with us or Ben? In that case I can provide you with free Unlimited Data, for the time you are offline!

Hi, i don’t have a ben or odido subscription, but can I get a monthly terminable subscription with an unlimited data voucher for the time being?

I work remotely so things are gonna be hard if I have no internet.

Hi ​@Shasank, what you can do is pick up a prepaid simcard from a supermarket or our Odido Shops. This costs € 10, but I can credit these costs if you send me the receipt. You can place this prepaid simcard in your phone, or an old phone you have lying around and put it in here. Then I can send you a vouchercode for Unlimited Data and you can use the hotspot. Let me know!

I will get a prepaid sim tomorrow. Can you tell me the process of sharing the receipt and getting the credits?

You can share the receipt with us here and a moderator will refund the amount of approximately €10.00 for you ​@Shasank. This will be deducted from your next bill.

Thank you so much ​@Shasank! I have arranged the credit for this amount, this will be credited on your first next invoice. Also, I have sent you a private message with the Unlimited Data voucher you can activate! 😁