I have no internet, and I have the modem zyxel t56 with the green internet light on, but I have no internet, nor wi-fi, I have already reset both routers, but everything is the same, and on the ODIDO website, there is no problem in my area
No service - t56
Uitgelichte reactie
I’ve immediately looked at your connection and indeed see some faults in the line. To resolve this for you, I’ve immediately requested a technician. You will receive an e-mail confirmation about this as well as a link to schedule your appointment with Guidion, our installation partner.
In the meantime, I don’t want you to be completely without Internet. I’d love to send you an Unlimited vouchercode. If you have an Odido or BEN sim card, the code works instantly. You can set-up a hotspot and connect this to your other devices. Please let me know if this is something you’re interested in.
If you have any questions, or if I can do something else for you, don’t hesitate to ask. I’m always happy to help!
+15- Odido Superuser
- 20998 reacties
Hello
If the globe is green than you should have working internet. Try performing a factory reset of the router by pressing the reset button on the back of the router using a small needle (for 10 seconds).
+5
I’ve immediately looked at your connection and indeed see some faults in the line. To resolve this for you, I’ve immediately requested a technician. You will receive an e-mail confirmation about this as well as a link to schedule your appointment with Guidion, our installation partner.
In the meantime, I don’t want you to be completely without Internet. I’d love to send you an Unlimited vouchercode. If you have an Odido or BEN sim card, the code works instantly. You can set-up a hotspot and connect this to your other devices. Please let me know if this is something you’re interested in.
If you have any questions, or if I can do something else for you, don’t hesitate to ask. I’m always happy to help!
Thank you very much, Teresa, I will wait for the email for the repair, I have a subscription to ODIDO business on my phone number, can you send me the voucher? Thank you Jorge
1 persoon vindt dit leuk
+5Amazing!
I’ve immediately sent you the vouchercode in a private message.
If you need anything, please let me know. You know where to find me!
Teresa van Odido schreef:
Amazing!
I’ve immediately sent you the vouchercode in a private message.
If you need anything, please let me know. You know where to find me!
Good afternoon, I got home and did a factory reset, and I already have the internet back, and it's running without problems. Can you cancel the voucher and the technician's visit please? And thank you very much for your assistance.
Reageer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.