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I currently have Internet 750 service and am considering moving to the Premium Internet service.

 

However, since last week, I reported a problem with the 750 speed as it is below the service threshold.

 

I reported it to T-Mobile and they tell it will take more than ten working days to receive an answer.

 

I don’t find anywhere to enquire if I upgrade to the Premium service and I am still below the threashold of fault, can I downgrade again without penality until the problem is resolved?

Hello @wonko 

Once you upgrade to internet premium 1Gbps you wont be able to go back to 750 mbps. The rules regarding klantvoordeel have changed so T-mobile is offering only 50 mb, 100mb and 1000 mb.

It is better to wait because once you upgrade to 1Gbps you can only downgrade to 100 mb.

Yikes!

 

Top tip many thanks :-)

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