Hello @Nishant.hedaoo 

Do you have a DSL or fiber connection?

You can check in your T-Mobile thuis account under actuele storingen if there are any issues on the KPN network.

Also try to leave the mediaconverter or modem without power for about a minute.

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@Nishant.hedaoo We are currently experiencing an outage in a very select part of Amsterdam. We’re working to resolve this as quickly as possible, my apologies for the inconvenience!

Any news about this?

I live in nieuw-west and have also been disconnected since this morning. I have to work from home and this is really disrupting for my job.

Hello @Panete 

On this page you can follow the status.

https://community.t-mobile.nl/t-mobile-thuis-algemeen-490/is-er-een-storing-bij-t-mobile-thuis-op-internet-tv-of-vaste-telefonie-284385

Try resetting your mediaconverter or modem often.