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No internet in Hoofddorp since 02-02-2024

  • feb. 3, 2024 5:28 a.m. UTC
  • 5 reacties
  • 105 Bekeken

There is no internet in my home since 10am with LOS sign blinking red.

no update from odido on what is the fault. Have rebooted my modem multiple times.

 

can someone help?

Beste antwoord door Anandit

Mod edit:

Hi @Anandit, I went looking for you and I see that you were able to make an appointment with Guidion. Will you let me know how it went? Hopefully he can sort it out for you! 

Hi, my issue was resolved today.

Thanks for the help

Bekijk origineel

5 reacties

Jason van Odido
Moderator
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  • Jason van Odido
  • Community Manager
  • feb. 4, 2024 10:01 a.m. UTC

Hi @Anandit, welcome to the Odido Community! 🙋‍♂️

A ticket regarding your case has already been opened up - on Friday. You'll receive a notification once it's been updated, shortly. Our current processing time is 1 to 3 working days. Our technical department and mechanics are free on Sundays so that's why you haven't received an update yet. 

Mods beantwoorden geen ongevraagde privéberichten. Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • Anandit
  • Auteur
  • is een nieuwe Poster
  • feb. 5, 2024 5:16 a.m. UTC

Is there any update?

if you can’t fix it by today, please cancel my contract.

I have been without internet for 3 days now. This is not why I switched to odido.

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • feb. 5, 2024 2:23 p.m. UTC

Hi @Anandit, I went looking for you and I see that you were able to make an appointment with Guidion. Will you let me know how it went? Hopefully he can sort it out for you! 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • Anandit
  • Auteur
  • is een nieuwe Poster
  • Antwoord
  • feb. 5, 2024 10:19 p.m. UTC

Mod edit:

Hi @Anandit, I went looking for you and I see that you were able to make an appointment with Guidion. Will you let me know how it went? Hopefully he can sort it out for you! 

Hi, my issue was resolved today.

Thanks for the help

    Cal van Odido
    Forum|alt.badge.img+4
    • Cal van Odido
    • Oud Moderator
    • feb. 6, 2024 12:27 p.m. UTC

    Great to hear that you are fully back online @Anandit, I wish you a lot of fun with the internet! 🙂

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
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