Hi @ahmadmuhsink, I went to look into this for you and I see that you have already contacted us about this and you were able to schedule an appointment with a technician. The technician will check if he can find the cause of the problem and hopefully he is able to fix it right away. Otherwise he will let us know what the cause of the issue is so that we can take the proper action to have this fixed for you as soon as possible. Will you keep me updated once the technician has visited you?