Hi @saffaman, it is of the utmost importance that you are back online as soon as possible! There haven't been any general issues in specific areas in the last couple of days. This is why we will always send a technician to you, so they can check what the cause of the issue can be. Have you already made an appointment with the technician? Otherwise I would love to help you with making an appointment. For this can you please add your zip code, house number, date of birth and the last 4 digits of your bank account number to your profile? As soon as you have done this, you can leave a message in this topic. That way I can have a look!