No internet for 4 days. Unacceptable !

  • 28 March 2020
  • 3 reacties
  • 174 Bekeken

Reputatie 1

I do not have Internet at home for 4 days. After the general problem on wed 25, Internet has not yet restarted in my house.  Several calls to the customer service were unsuccessfull; I got always a different justification, one less credible than the other. And no info about when the problem will be solved.This is totally unacceptable. Anybody has similar experience ?


3 reacties

Reputatie 7
Badge +15

Hi @enrico.corpaccioli 

Do you have glasvezel or DSL?

There were problems with T-mobile but they are solved now. Have you tried to remove the power from your modem/mediaconverter for about a minute? Make sure the cables are connected to the right ports 👍

Reputatie 1

I have DSL.  Of course I have tried everything… resetting the modem, plugging off/on, changing cables…. the “Internet” lamp on the modem remains off.  And T-Mobile is not able to offer any explanation… just “wait and see”

Reputatie 7
Badge +15

Looks like T-mobile are still having a bit of an issue

https://community.t-mobile.nl/t-mobile-thuis-algemeen-490/technische-aanpassing-mogelijke-problemen-met-internet-tv-322642

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