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No internet connection since 22-april

  • April 24, 2026
  • 3 reacties
  • 74 Bekeken

I have not internet connection at home for 3 days, I called costumer service 4 times and always have a different answer, I requested a new router and I was ignored.

i just want an answer, at this point I probably cancel my subscription.

 

April 28, 2026

Hi ​@francisco.x.d.b, I am sorry to read this! Do you still need help? In that case I am here for you for sure and help you regain your connection. If this is what you want, I have sent you a private message to verify your details. As soon as the verification is complete, we will continue our conversation in this thread. We do this so that a colleague is always available for you. I look forward to receiving your private message!

3 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • April 25, 2026

Hello ​@francisco.x.d.b 

Do you have a fiber or DSL connection?

In case of fiber check if the internet cable from the mediaconverter is going to the blue WAN port of the router.

Welkom op de Odido community!
  • francisco.x.d.b
  • Auteur
  • heeft eerste post geplaatst
  • April 25, 2026

It doesn’t matter anymore, I’ll change the provider  

    Cheyenne van Odido
    Moderator
    Forum|alt.badge.img+5

    Hi ​@francisco.x.d.b, I am sorry to read this! Do you still need help? In that case I am here for you for sure and help you regain your connection. If this is what you want, I have sent you a private message to verify your details. As soon as the verification is complete, we will continue our conversation in this thread. We do this so that a colleague is always available for you. I look forward to receiving your private message!

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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