No Internet Connection (fiber optic) since Monday (28.07)

Hello ​@Tommie van Odido !

A technician visited me on Tuesday. He rechecked everything and concluded that the optical fiber cable was broken somewhere between the house and the distribution point. He mentioned that it should be transferred to ODF, and they should locate the point where the cable is broken and repair it. 

I received by email the summary of the work he did with the following comment: 

Geen licht. ook niet op reserve ont en na vervangen patchkabel. Lichtpen gehangen aan de ftu licht komt niet aan in de pop. Binnenshuis en pop alles uitgesloten. Contact opgenomen met thd en doorgezet via de home app. Graag odf aansturen voor herstelwerkzaamheden.
Status ont
Power brandt heel groen
Pon staat uit
Los knippert rood
LAN brandt heel groen.

Is there anything I can do to speed this up?
It's a bit frustrating - I have had this problem for 7 weeks.

​@Maksym Perhaps you can request at Odido for a Klik&Klaar 5G modem (when available on your location) as temporary replacement until the fiber is repaired?

What you can get from customer care is a unlimited data voucher which you can activate on a BEN or Odido simcard.

​@walter.v.l I'm using my travel router with the phone (with an Odido prepaid SIM) connected to it using USB tethering. It allows me to share the internet with all my devices. ​@eric Indeed, I use vouchers for unlimited data on the phone connected to the router.
I achieved between 0.5 Mbps and 4 Mbps Upload and 5 Mbps and 40 Mbps Download speeds with this setup, so it's okay as a temporary solution. But because it uses the mobile network, the speed, latency, and ping fluctuate.

Hello ​@Tommie van Odido !
After the last technician visit, I received an email (last Wednesday) that the network operator will contact me within 5 business days. Unfortunately, no one has contacted me yet, so I still don't have an internet connection.

Are there any updates on my case? 

​@Tommie van Odido I also need the vouchers for the internet again. The previous ones I have end tomorrow or on Friday.

Hey ​@Maksym, I immediately looked into it for you and I see that they were unable to reach you. I have submitted a new ticket so that they will contact you again! I have also sent you your new voucher codes via a private message. 

Hey ​@Tommie van Odido !

Thanks for your support and vouchers.

The phone number mentioned in my profile is one on which I'm available. So, if there is different number mentioned in the request, could you please update it to this one?

I did indeed add your mobile number when I created the ticket ​@Maksym, just to be on the safe side. Now it should work!

​@Maksym Thats amazing news even! 😀

I'm really happy that the connection has been restored and you're able to enjoy our services again. Of course, I'll make the necessary arrangement to refund the period you weren't able to. 

I've immediately refunded the amount the time without services, the system calculates the costs automatically and this amount will be deducted from the next bill. You will see the refund on the bill which you can access in your Mijn Odido.

Please let me know if you have any questions, or if I can help you with anything else. Always happy to do so!