No internet conection postal code 1058GD amsterdam, again

This is the problem

Is not working, a technician came here today and said that the problem was outside the house. Could you give me a timeline for the problem to be solved? is been already 4 full days without internet. 

Hi ​@Estmg, I am sorry to read this! In that case, Guidion should have made a ticket to the gridoperator to get this fixed ASAP. Haven't your heard anything yet? In that case, let me check this for you. I just sent you a private message via our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message! 

I already reply. Today another day without service, according to customer service the problem is outside and a third party needs to solver it, however everyday they told me something different. Already 5 days without service. 

First time in my life in any country that I lived that I been without internet for so many days in a so call top company in a country like the nederlands. Is frustrating that no one gives any solution, no the customer service, nor here. No one says any clear response or solution to the problem. 

Can you please give me a solution. Your technical support people from customer service, told me that they engaged with KPN as they are the ones to solve the issue, however that was 3 days ago. The only answer from your customer service is to wait for a solution, what does that mean? Can someone at Odido give a solution or clear comunication. I responded your direct message and didn't receive any reply. 

This company doesn't take their users with different subscriptions seriously, no response, no customer service, only vage solutions and answers.

Hi ​@Estmg, I understand your feelings! I do want to help the best I can and get you online. Please note that this Community is not a direct chat. Our reply can take up to 2 days. Need help faster? You can always call us at 0800-0092 or send us a message on Facebook, Instagram, or X!

I did respond to your private message because the verification is not completed. Please complete this verification in private and notify us in this topic once you did!

I Just replied the private message. If I writing here is because all the other client service lines are not giving any solution to my problem. I call every day, since tomorrow is already a complete week without internet connection. The only solution they offer is unlimited data on my phone, which im already paying for. I want the service im paying to work. 

Hi ​@Estmg, thank you for the information via private message. I just e-mailed you a code to verify your account. Can you share this code in this topic? I will then get back to you ASAP!

I need to share it here??I just received it.

Another technician came today giving the same answer that the problem is outside. Two technicians came to do the exact same thing with no solution or plan to repair my internet. Now full week without internet, calling you every day.

Hi ​@Estmg, we want nothing more than for you to be back online as soon as possible! Since the problem is outside, we will have to contact the network administrator, as they own the Fiber network outside. I would love to check the status of this for you. Can you please share the verification code you have received in this topic? That way we can look into this for you!