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No internet after modem restart

  • October 11, 2020
  • 3 reacties
  • 219 Bekeken

Hello I have no internet connection.

This started happening after the modem was disconnected and connected again (I moved the modem to another socket). I have tried everything to make it work but nothing is helping. I have tried to restart the modem and converter (I have fiber), factory reset the modem and use different cables.

I always get a red light in the WAN led after the modem boots up.

 

I have also tried calling the customer service and cannot get anyone to answer. I have been waiting for more than 1 hour.

I really need to get this to work as I’m working from home. Please help!!!

José Andrade 

Beste antwoord door Dave

Hi @jandrad @Cobuscube 

Apologies for the inconvenience! We had some connectivity issues yesterday, for a few hours. These issues have been fixed yesterday, are you still experiencing problems? If so, could you perform a reset on your modem and try again? If it's still not working, let us know what the issue your facing is and we’ll get back to you!

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    3 reacties

    • Cobuscube
    • heeft eerste post geplaatst
    • October 11, 2020

    Same issue here. Also in The Hague.

    After moving to another socket, no internet, red light stays on.

    Dave
    • Dave
    • Oud-Moderator
    • Antwoord
    • October 12, 2020

    Hi @jandrad @Cobuscube 

    Apologies for the inconvenience! We had some connectivity issues yesterday, for a few hours. These issues have been fixed yesterday, are you still experiencing problems? If so, could you perform a reset on your modem and try again? If it's still not working, let us know what the issue your facing is and we’ll get back to you!

    Vanaf 22 juni 2022 ben ik niet meer werkzaam bij T-Mobile. Mijn lieftallige collega's helpen je natuurlijk graag verder!
    • jandrad
    • Auteur
    • heeft eerste post geplaatst
    • October 12, 2020

    Hi @David I can confirm it is working again on my end. Thanks!

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