NO internet today after KPN contractor laying the cable outside my house.
My Huawei PON has LOS blinking in red.
ZYXEL shows INTERNET in red.
I have not changed or moved any devices in my home. I've also tried unplugging everything for a minute, then plugged in the fibre converter first, followed by the router a minute later.
Still got no internet at home.
Hey
Thanks a lot for your message and for already checking a few things yourself, very helpful. I can imagine how inconvenient it must be to suddenly be without internet, especially after work’s been done outside. Let’s get this sorted together! To properly investigate what’s happening on your connection, could you please add your date of birth to your profile? That way I can safely access your details and run a check for you. You can do this by clicking on your avatar in the top right corner → My Profile → Edit Profile. Once that’s done, give me a little shout here and I’ll jump straight in for you. Thanks a bunch in advance, we’ve got this!
+5
Please let me know if you need an Unlimited vouchercode. In case you have an Odido or BEN sim card the code works instantly. You can then set-up a hotspot and connect this to your other devices.
If you have any questions, or if I can do something for you in the meantime, please let me know as well. I'm always here to help!
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Please let me know if you need any more assistance. I'm always around!
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