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no fiber signal

  • sep. 19, 2023 10:06 a.m. UTC
  • 1 reactie
  • 28 Bekeken

Hello,

I have an internet connection after the installation (18/9/2023). The technician didn't even stay to see the internet connection. I am calling 2 days now and nobody is answering.  

Please could you help me to solve the problem?

Thank you in advance. 

Kindly,

Eleni

sep. 19, 2023 10:12 a.m. UTC

Hello @Eleni7 

There seems to be no Fiber signal, a moderator has to send a technician to solve this.

What you could try is removing the power from the black ONT on photo 2 for around 5 seconds.

1 reactie

Waqqas
Super User
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  • Odido Superuser
  • sep. 19, 2023 10:12 a.m. UTC

Hello @Eleni7 

There seems to be no Fiber signal, a moderator has to send a technician to solve this.

What you could try is removing the power from the black ONT on photo 2 for around 5 seconds.