Skip to main content
Beantwoord

no connection internet router zyxel T-56

  • Mics
  • heeft eerste post geplaatst

Today I had a router installed at my new address. The technician said he couldn't connect the internet signal (The internet light is red.) and that it would be done remotely, but it still hasn't worked. Can you help?

Beste antwoord door Cheyenne van Odido

Hi ​@Mics, I am sorry to read this! In this case, the technician made sure that we will investigate this and inform the grid operator. They need to place the signal on the line again to get you online. Please know that we will arrange this ASAP and keep you updated when we have more information. Do you have Unlimited Data from us on your mobile phone? If so, please use this, also as a hotspot for other devices in your home to be online. We won't charge any costs for this period, the invoice will start when the modem is online!

Bekijk origineel

    4 reacties

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • May 14, 2026

    Hello ​@Mics 

    Which lights are on or blinking on the mediaconverter?

    Welkom op de Odido community!
    • Mics
    • Auteur
    • heeft eerste post geplaatst
    • May 15, 2026

    Hi Waqqas, I'm sending the photo.

    Cheyenne van Odido
    Moderator
    Forum|alt.badge.img+5

    Hi ​@Mics, I am sorry to read this! In this case, the technician made sure that we will investigate this and inform the grid operator. They need to place the signal on the line again to get you online. Please know that we will arrange this ASAP and keep you updated when we have more information. Do you have Unlimited Data from us on your mobile phone? If so, please use this, also as a hotspot for other devices in your home to be online. We won't charge any costs for this period, the invoice will start when the modem is online!

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
    • Mics
    • Auteur
    • heeft eerste post geplaatst
    • May 15, 2026

    Thank you very much for your reply, Cheyenne. Yes, I have unlimited data on my cell phone. That's what I've been doing. I'll wait for a resolution then.

      ForumvoorwaardenAccessibility statement