Starting from today around 1 PM, we have had no internet at Eeuwige Jeugdlaan in Amsterdam. I switched to Odido about a month ago, and this is the second time I've experienced an outage lasting more than a day. I have four questions:
- When will the current outage be fixed? Are there any updates or additional information available?
- Is there a major issue in my neighborhood? Why are we experiencing constant, lengthy outages?
- Isn't there a way for you to anticipate outages beforehand? When I called, your colleague said I was the first to report it. I felt like a hero saving my neighborhood from a prolonged outage.
- Why isn't there an automatic system to receive updates about neighborhood outages, like "ongoing work" or "fixed"?
I believe I am also entitled to compensation since the outage has lasted more than 12 hours.1