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New subscription, no update


Hello Team, 

 

I renewed my subscription with the highest plan, due to my hybrid work, I did this on 14th and I still haven't received any notification, once I checked the Web and app the order has been received but still not processed. Should I wait for a new modem? Do you know how much time? I asked the chat bot but is useless. Thanks a lot! 

August 22, 2025

Hello ​@Roreeves 

Do you allready have a fiber connection point in your house or is the fiber still outside your house?

Also fill in the privé fields in your community profile so a moderator can check this for you.

4 reacties

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • August 22, 2025

Hello ​@Roreeves 

Do you allready have a fiber connection point in your house or is the fiber still outside your house?

Also fill in the privé fields in your community profile so a moderator can check this for you.


  • Auteur
  • is een Master Poster
  • August 22, 2025

Hello Waqqas,

I have the box inside. Are we talking a the one con ting cables and has 3 lights right?

Where can I find that Prive tab?

Appreciate your help! 

Thx


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • August 22, 2025

​@Roreeves 

Does the fiber cable from outside enter your house and is in installed in a glasvezelaansluitpunt?

Click on your name > bewerk profiel and fill in all the private fields there.


  • Auteur
  • is een Master Poster
  • August 22, 2025

Exactly!!  Is that one!

I'm doing the profile Noe 👌😊