My internet has been down for 4 days and I'm not getting a solution

Question

​Hi,​I'm a new customer at Odido, and I'm having a very frustrating experience. My internet service at my home in Amstelveen has been down for 4 days. I've called customer service multiple times, but I haven't received a proper solution or a definitive timeline for when the issue will be fixed.​I've been told that the problem is with the supply, somewhere outside my house, but what's most confusing is that my neighbors' internet is working fine. This is a problem that seems to be affecting only my connection.​I'm very disappointed with the lack of progress and communication. I work from home and rely on a stable internet connection, so this is causing a major problem for me.​Could someone please help me get this resolved as soon as possible? I would like to know the status of my issue and when I can expect my internet to be working again.​Thank you.

eric · Accepted Answer

Glasfiber optics are 1:1 connections to a central location in your area. When the neighbour works fine, it is really a single failure only for your glasfiber connection. Odido will have reported the error to the frid operator, the owner of the network in your city. Odido rents for you a fiber on that network.

The gridoperator will contact you or a contractor to do the digging work if needed. The time involved can be more than a few days. In the meantime, Odido customer care can give you an unlimited datavoucher for Ben or Odido simcard.

Waqqas · Answer

Hallo ​@Susana CHAlso fill in all the privé fields in your community profile so a moderator can check thie status of your ticket for you.

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