I received communication that there is going to be an odido maintainance during the early morning hours. When the maintainance was supposed to end, the internet was down and my fiber fox started showing LOS blinking red.
Tried the basic steps that the chatbot suggested and it unfortunately didn’t work.
It appears that the chatbot is confused about the support hours as they were already closed at 18.00 even for technical issues.
Welcome to our community!
Good that you’ve found this channel to notify us. I’m sorry for this inconvenience. Of course, I’m here to help you fix the connection!
In case you have a fiber connection, did you also manage to restart the ONT (Fiber optic box)? If not, can you please try this as well? Please also tell me what the other lights on the router/ONT do (color, on/off, and blinking fast/slow).
If you can please fill in the intended boxes in your community profile and provide me with your full name, phone number, date of birth, full address and zip code, and the last 4 digits of your bank account number, The verification will be complete. Let me know when you’re ready, I’m ready to help restore your connection! 😊
+5Welcome to our community!
Good that you’ve found this channel to notify us. I’m sorry for this inconvenience. Of course, I’m here to help you fix the connection!
In case you have a fiber connection, did you also manage to restart the ONT (Fiber optic box)? If not, can you please try this as well? Please also tell me what the other lights on the router/ONT do (color, on/off, and blinking fast/slow).
If you can please fill in the intended boxes in your community profile and provide me with your full name, phone number, date of birth, full address and zip code, and the last 4 digits of your bank account number, The verification will be complete. Let me know when you’re ready, I’m ready to help restore your connection! 😊
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.