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Internet issue - Arnhem Zuid - ONT

  • 27 januari 2025
  • 3 reacties
  • 45 Bekeken

  • heeft eerste post geplaatst
  • 2 reacties

Another month another issue with internet :).

This time ONT is showing red light on LOS and of course there is no internet.

No outage shown in Oddido app however.

Anyone else around 6846 postal code experiencing the same?

Beste antwoord door MilanMil

Nora van Odido schreef:

Hi ​@MilanMil, I immediately checked on your connection for you and I see that you have already contacted our customer service and an appointment has been made with a technician for today! Will you keep us updated as soon as the technician has visited you? 

 

Yes, everything went so fast, techician already visited the hub outside of the house and it was defective cable he replaced. Now everything is working smoothly.

Kudos to Odido for such a quick response :)

Bekijk origineel

3 reacties

Nora van Odido
Moderator
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  • Moderator | Internet + TV
  • 1684 reacties
  • 28 januari 2025

Hi ​@MilanMil, I immediately checked on your connection for you and I see that you have already contacted our customer service and an appointment has been made with a technician for today! Will you keep us updated as soon as the technician has visited you? 


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • Antwoord
  • 28 januari 2025
Nora van Odido schreef:

Hi ​@MilanMil, I immediately checked on your connection for you and I see that you have already contacted our customer service and an appointment has been made with a technician for today! Will you keep us updated as soon as the technician has visited you? 

 

Yes, everything went so fast, techician already visited the hub outside of the house and it was defective cable he replaced. Now everything is working smoothly.

Kudos to Odido for such a quick response :)


Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Moderator | Internet + TV
  • 4415 reacties
  • 28 januari 2025

@MilanMil That’s great news, I’m really happy to read that your connection is up and running again! 😀

I’ve also made sure that you’re compensated for the time you’ve not been able to use our services. The system calculates this amount automatically. You’ll receive an e-mail confirmation about this and the amount will be deducted from your next bill. 

Please let me know if you have any other questions or if I can do anything else for you. Always happy to help! 


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