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Hello Good morning

I received that Internet and TV package last weekend 

I wanted to install the modem yesterday as it was connection date. I noticed that there is only one main connection/connector is available in my apartment and it belongs to other provider ( bnc connector) . It seems that previous resident changed all the sockets during renovation . So , there is no main connection/ connector  in my apartment for connecting modem via  dsl cable. 

please advise what i should do in this situation ? 

i think that it is better a technician visit my apartment and install this main connector

i need urgently internet in my apartment

i will appreciate if you reply me promptly

Goodmorning,

Did you search in the whole apparment for a connectionpoint like below? Also in the "meterkast"?

Did you visit some neighbours to see where the telephoneline / connection should be installed?

Sometimes it's only a short wire with red/blue/orange/white wires coming out of the wall. 

If it's not there the network-provider (Kpn) should install / repair the isra point first.

Regards, Marcel

Hi @azadehmoeini! 

Have you been able to figure out the connection point? @Marcel MCi has shared some great tips. Let us know if you need any further assistance. I'm happy to help! 

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