Suddenly from few hours ago today, internet and wifi started not working.
Can someone help me to figure out what the problem is?
Internet and wifi not working
- is een Master Poster
I’ve immediately taken a look at your connection, and luckily, I don’t detect any faults on the line. I do however see that the router has not been disconnected in the past 5 days. Can you restart your router and the ONT (fiber optic box)? In this topic you see exactly how to do this: Reboot modem | Odido community.
Can you let me know if this has resolved the issue? I’m always happy to further assist!
+15- Odido Superuser
Hello
Is the PON light blinking on the Huawei device? Maybe try restarting the Huawei device.
- is een Master Poster
Red light is missed on the previous picture so I attached it again. All routers are showing red light.
I have power off and on the Zyxel already but it is same. I have waited for 2 hours but still not working.
- is een Master Poster
I have powered off and on the Huawei but it is still same with red light.
+15- Odido Superuser
That means that there is no signal, have you checked your Odido account under storingen to see if there is a known issue at your address?
- is een Master Poster
Hi,
I am not sure what you mean. What should I check to see my odido account under storingen?
For about issue, also, I do not know what to see. At least, I have checked my neighbor who is using T-mobile internet(perhaps now it is also odido) and they have not faced any issue at all right now.
My problem has been appeared suddenly while I was using internet very well so I do not know if something on my account has been touched.
- is een Master Poster
Hi,
I am living in Eindhoven. I have checked problem report through your second link but it says nothing has been reported for now. Just in case, I have disconnected both cable for Huawei and Zyxel for more than 10 sec and connected those again. Symptom is still same.
- is een Master Poster
I have got technical support through call and supporter fixed my issue remotely.
+13Hi
So I am happy to check with you. Would you please complete your profile with your postcode, house number, date of birth and the last four digits of your bank account number? Then I can take a look with you. Thank you in advance!
- is een Master Poster
Hi
I have filled my information to my profile. I start to face same issue from few minutes ago. Can you help me?
- is een Master Poster
Hi
Internet is now again online but I am wondering if you can detect anything wrong on my internet connection. Please let me know if you can see something.
Thank you.
+5
I’ve immediately taken a look at your connection, and luckily, I don’t detect any faults on the line. I do however see that the router has not been disconnected in the past 5 days. Can you restart your router and the ONT (fiber optic box)? In this topic you see exactly how to do this: Reboot modem | Odido community.
Can you let me know if this has resolved the issue? I’m always happy to further assist!
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