A bit of context:
- I’ve installed my home wifi 3 weeks ago
- I have a fiber connection to the Huawei box + Zyxtel router
The problem:
- Many times during the day (random hours) wifi fails - internet access fails, and few minutes after none of my devices can connect to the wifi even without the internet
- Every led is on green, aside from the internet led on the Zyxtel - sometimes it’s blinking green, sometimes is red (no specific rule)
- When I restart the router it helps for few hours, but Zyxtel fails eventually
- I’ve already talked 4-5 times with the support via the phone / chat - they claim that if after restarting the device there is an internet connection, they can’t help me (even when I say that the connection is failing eventually)
Steps I’ve already tried to mitigate:
- Do a full troubleshooting with T-Mobile - without any results
- Did a few full resets of Huawei and Zyxtel
- Restored Zyxtel to factory settings
- Asked for a new router - I was denied
Could you please help me? I’m effectively paying for WiFi that it’s not working 70% of the time, prevents me from working from home, and there is noone who can helpe me with that. It is really frustrating
Thank you
