Hello Waqqas

Yes, the modem has been reset twice, as you describe above. It was obvious because it defaulted on the sticker SSID. And the default WIFI password works too.
But the default admin password does not seem to work. It stalls the web page, while the use of another password correctly loads the red message “wrong user/pass”.
Tested on various browsers, and from mobile.

Hi @Franco M., that's not how it should work. I gave it a remote reset. Would you mind trying again with the default username and password? 

Hello Tommie
Thank you but nope, unforunately nothing changed.

Hi @Franco M., I'd like to investigate this! Could you share a photo of the error message? Greetings, Ishana

Hello Ishana

Please find attached the browser screenshots in the case of the default psw, where it stalls.
And in the case of any other psw, where it correctly shows the red line with the error.

@Franco M. Thank you for sending the screenshots! I immediately made a ticket to our Back Office, they will investigate the situation further. I’m sure soon you’ll be able to log onto your router again! 😀

Thanks for your help Teresa!

You’re very welcome! 😊 @Franco M. 

Dear Teresa, four days ago you wrote:

I’m sure soon you’ll be able to log onto your router again! 😀

Unfortunately, I have not been contacted yet, as stated in the email of May 12 from Odido where it is stated a maximum of three days for the resolution.
Can someone please take care of my problem? The new reference number is 70770835, and this is the second time I receive a mail message stating I will be contacted, but nothing happens...

I attach the text of the email message below:

The ticket is still open @Franco M.. As soon as it is picked up we will have more information about it. Hopefully they can resolve it and otherwise I'm going to send you a new modem!