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I received the package for my fiber installation, but I am having problems scheduling it. I called customer service to do it, but the technician never showed up. How can I proceed? I need the internet!

Hello @alexandrecarunchio 

The telephone number of T-Mobile's installation partner Guidion is 088 2000 151. Unfortunately they will be available on Monday again to schedule an appointment.


Hi @alexandrecarunchio, it looks like you managed to get an appointment with one of our mechanics today, that’s good to see! Is everything working to your satisfaction now? If there’s anything else I can do I’ ll be happy to help and welcome to T-Mobile! 


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