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Huawei ONT LOS Light Flashing Red, No Internet

  • December 17, 2025
  • 5 reacties
  • 59 Bekeken

The LOS light in my Huawei ONT has been flashing red for more than 24 hours. Tried plugging the modem and the OT on and off, reconnecting the fiber cable input to the ONT but nothing solved the issue. 

What should be done in this case? 

Thanks! 

December 18, 2025

Hey ​@ege.erdogan, of course, I want you to be back online as soon as possible. Thank you for filling in your details, which allowed me to carry out a measurement immediately. There is currently no connection between the ONT and the local exchange. I have therefore decided to send a technician. You will receive a message from Guidion shortly to schedule an appointment. I am sure he will be able to resolve this for you. Will you keep me informed? Thank you in advance!

 

 

 

5 reacties

Tommie van Odido
Moderator
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Hey ​@ege.erdogan, of course, I want you to be back online as soon as possible. Thank you for filling in your details, which allowed me to carry out a measurement immediately. There is currently no connection between the ONT and the local exchange. I have therefore decided to send a technician. You will receive a message from Guidion shortly to schedule an appointment. I am sure he will be able to resolve this for you. Will you keep me informed? Thank you in advance!

 

 

 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
    • ege.erdoganis een Master Poster
    • Auteur
    • is een Master Poster
    • January 4, 2026

    Hey ​@ege.erdogan, of course, I want you to be back online as soon as possible. Thank you for filling in your details, which allowed me to carry out a measurement immediately. There is currently no connection between the ONT and the local exchange. I have therefore decided to send a technician. You will receive a message from Guidion shortly to schedule an appointment. I am sure he will be able to resolve this for you. Will you keep me informed? Thank you in advance!

     

     

     

    Hi ​@Tommie van Odido. Thanks for your help! We were unfortunately unable to arrange an appointment and now Guidion says a new service request should be created, and the issue is still going on. Could you please create another request? Thanks! 

    • Towar
    • heeft eerste post geplaatst
    • January 4, 2026

    Hello, ​@Tommie van Odido I have exactly the same issue. I have tried already everything incl. changing the glass fiber cable of the converter. My network is down from 29-Dec-2025. Please help. 

    Tommie van Odido
    Moderator
    Forum|alt.badge.img+13

    Hey ​@Towar, welcome to our community!

    Of course, I want you to be back online as soon as possible. To check this for you, I need some information from you. Can you complete your profile with your postcode, house number, date of birth and the last 4 digits of your account number? You can do this by clicking on your avatar in the top right corner → My Profile → Edit Profile. If you let me know here, I will immediately look into it for you. Then we will have you back online in no time!

     

     

     

    Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
    • Towar
    • heeft eerste post geplaatst
    • January 5, 2026

    Hello ​@Tommie van Odido , I called the customer support today, they have set the same day service appointment and solved the issue, so they did a good job. Thank you.

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