Skip to main content
Beantwoord

how can I activate the connection?


I install the modem and ONT to the fiber myself, But I still don't have fiber Why? I have a appointment with GUIDION on the 21th but I can't to be without internet, Pls help me 

Beste antwoord door Waqqas

Hello ​@Alexandra111 

Is the PON light blinking on the ONT? Than it has to be activated by the technician so it's better to wait for Guidion.

Bekijk origineel

3 reacties

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • Antwoord
  • June 17, 2025

Hello ​@Alexandra111 

Is the PON light blinking on the ONT? Than it has to be activated by the technician so it's better to wait for Guidion.


  • Auteur
  • heeft eerste post geplaatst
  • June 17, 2025

 

 It's well installed, and there was Fibre before I just need Odido to activate the connection, is it possible for a moderator to do so knowing my email? 


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • June 17, 2025

​@Alexandra111 

Is the PON light blinking green or is LOS/alarm red?

The technician also has to do the administration after internet is working.