Hi ​@darinanekhau, I have immediately looked into this for you and I see that this has been sent to my colleagues from the technical department. They will now research this for you and as soon as there is an update, we will inform you about this. I see that you have now received a voucher from us, if you are in need of another one please let me know so I can send one to you. I also went ahead and refunded you the costs of the extra mobile data that you've bought. You will receive an e-mail confirming this in a few minutes and this will be refunded with the next mobile invoice. If you have any other questions, please let me know. I am happy to help! 

Hi! Thank you so much for assigning and being proactive!

can you please support once more - i had a monteur visit and he ordered a new spare part that needs to be replaced. Is there status about it? And when can I schedule new visit?

Thanks again 

Hi ​@darinanekhau, I am sorry! I can see that Guidion has made a mistake, his request never reached us. I just made sure this will be arranged with urgency. Please know that we inform you about this as soon as possible!

Thank you! Scheduled it now 

Hey team,

Nobody came or reached out today, at scheduled time.

can you please check? And also send new voucher as mine will expire on Monday I believe

thanks!

Hi ​@darinanekhau, I checked it right away! The ticket indicated that you were not at home. For more information about this, you can call Guidion itself 020-3232766. But in any case, I have sent a technician again. You can schedule the appointment with the e-mail and text message. I will send a voucher in a private message! Greetings, Ishana

Hi! Thanks.

i didn’t get new email or text message to schedule it again. Can you please send it again? 

and that’s not fair - none called on my phone or my doorbell. I was at home the whole time cause id likely want to get my internet fixed as its not working for 2 weeks .

thanks for your help 

I have sent it again ​@darinanekhau, can you reschedule?

Hi!

thanks again.

but I got voucher for 24h

my internet is not fixed yet , made appointment for tomorrow.

can you please resend the voucher ? I can’t be using my neighbours traffic forever 

Hi!

Just to let you know, 2h passes of the arranged 4h slot for tech support to come and I have no info if and when they are coming.

thanks!

Hi!

monteur came but he didn’t have info from the previous visit where it was determined that one device has to be replaced.

please trigger scheduling new appointment once more as well as please support with mobile voucher

Thanks

Thank you for your feedback ​@darinanekhau. I see that the technician has created a ticket for our technical department. They are looking into this! I have sent you a new voucher code via private message.