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Home internet is not working

  • March 11, 2026
  • 4 reacties
  • 50 Bekeken

Hi Team, 

 

I am having a huawei fiber box along with with a modem. From the past 6 hours my internet is not working. Only power led is ON on the fiber box. 
 

postcode: XXXX

 

Moderator edit: Plaats geen persoonsgegevens in een openbaar bericht.

March 11, 2026

Hallo ​@Yateenbbaluja 

Do you have one of these and restarting the box doesn't work?

In that case call the customer support on telephone number 0800 003 or send a private message on Instagram, Facebook or X so they can send a technician to place a new fiber box. Moderators here can only answer general questions.

4 reacties

Waqqas
Super User
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  • Odido Superuser
  • March 11, 2026

Hallo ​@Yateenbbaluja 

Do you have one of these and restarting the box doesn't work?

In that case call the customer support on telephone number 0800 003 or send a private message on Instagram, Facebook or X so they can send a technician to place a new fiber box. Moderators here can only answer general questions.


  • Auteur
  • heeft eerste post geplaatst
  • March 11, 2026

Yes, I have the right one and I tried restarting and unplugged for 10 seconds as well but no luck 


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • March 11, 2026

​@Yateenbbaluja 

Maybe it needs to be replaced, see instructions above.


  • Auteur
  • heeft eerste post geplaatst
  • March 11, 2026

I asked Odido to send a technician to look into it