Geen internet verbinding glasvezel Deil

Hoi ​@willem64, ik heb het direct nagekeken! In de metingen lijkt je verbinding hersteld te zijn. Ervaar je dit ook op locatie? Ik hoor het graag! Groetjes, Ishana

Superfijn om te horen ​@willem64! 

No Glasvezel internet since 12 Hrs. Location: Utrecht. 

What should I do ?

Hi ​@Harsha, I would like to look further for a solution! For this I need some information:

• Is the WAN light on the modem lit? (this is the light next to the power light)
• Is the LOS light on the fiber optic box flashing? If so, is it flashing quickly (4 x p/sec) or is it flashing slowly (1 x p/sec)?
• How is the PON light lit? Is it flashing quickly or slowly?

Thank you in advance! Greetings, Ishana

Hi ​@Ishana van Odido 

See my response in bold text. 

• Is the WAN light on the modem lit? (this is the light next to the power light) - Yes
• Is the LOS light on the fiber optic box flashing? If so, is it flashing quickly (4 x p/sec) or is it flashing slowly (1 x p/sec)? - Its flashing red (not seen in the Picture)
• How is the PON light lit? Is it flashing quickly or slowly? - Its not lit. 

Hi ​@Ishana van Odido 

The situation remains unchanged. LOS is blinking red. PON is not lit. 

​@Harsha Thank you for sending the details. I’m here to help you! 

I immediately send a technician your way. You will receive an e-mail with a link to schedule the appointment. I’m sure the technician will be able to resolve this! 

In the meantime, I don’t want you to be without Internet. I would like to send you an Unlimited vouchercode. If you have an Odido or BEN sim card, the code works instantly. With this Unlimited data, you can set-up a hotspot and connect this to your other devices. That way, you are still online. Please let me know if this is something you're interested in. 

If you have any questions or need help, please let me know as well. I’m always happy to assist!

Hi ​@Teresa van Odido 

Thanks for the response. I already spoke to odido on the phone. They said there is a "storing" and asked me to wait till the storing is fixed. I also recieved a voucher code. However my SIM is not operational although I have enough balance as per mijnOdido account. Could you please check why that is the Case ? 

Thank You,

Harsha

​@Harsha Great to hear that you’ve already received a vouchercode! 

At the moment the general issues in Utrecht have been resolved. However, since your connection is not working yet, a technician has to come. You can schedule the appointment with the technician with the link you’ve received in the e-mail. 

For your question about your sim card, ​@Marciano van Odido or ​@Pharwin van Odido can help to resolve this. I will alert them about the situation straight away! 

Hi ​@Harsha, I've looked into your account and your sim card should be active and working. What happens exactly if you SMS the voucher code to 2244? Do you get an error? If it doesn't work, please also try to restart your phone or remove the sim card for a few seconds before putting it back into the sim card tray.  I'd love to hear from you! 

​@Marciano van Odido Thanks. I have used voucher code for mobile internet. Odido Technician has fixed a very strange issue today.  

The issue: 

My cable was removed from the central port and a differnt customer's cable was plugged in. As understood from the technician, this was a error from odido itself. Now probably the other customer has no internet. 

I would expect that, I am not billed for this month due to this inconvenience caused. 

Best Regards,

Harsha

Hi ​@Harsha, thank you for this update! I want to credit the period that you were offline, I can see that it started on January 13th. Is this correct?

​@Cheyenne van Odido Yes please credit. The issue was from 13th Jan 2025. 

Hi ​@Harsha, I have immediately put a compensation for you in the system! This will be settled with your next bill. You have also received a confirmation by e-mail and you can always check it on My Odido: https://internet.odido.nl/rekeningen/compensaties. Feel free to leave a comment if you have any questions or if something is unclear. For now I wish you a nice weekend! Greetings, Ishana