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geen internet


Is there a internet outage going on close to Steijnlaan?

Beste antwoord door Tommie van Odido

Hey ​@akifayath, welcome to our community!

We were aware of this issue and acted swiftly to resolve it. The issue was resolved last night. If you are still experiencing issues, please ensure that you have unplugged the modem, ONT and Mediabox for 30 seconds. Everything should then work as it should! If not, please send me a private message with your postcode, house number, date of birth and the last four digits of your account number. I will then check this for you immediately!

 

 

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3 reacties

Tommie van Odido
Moderator
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Hey ​@akifayath, welcome to our community!

We were aware of this issue and acted swiftly to resolve it. The issue was resolved last night. If you are still experiencing issues, please ensure that you have unplugged the modem, ONT and Mediabox for 30 seconds. Everything should then work as it should! If not, please send me a private message with your postcode, house number, date of birth and the last four digits of your account number. I will then check this for you immediately!

 

 


  • Auteur
  • heeft eerste post geplaatst
  • June 16, 2025

Hey ​@Tommie van Odido, 

Thanks for your response. It is a bit weird now. The internet came back later last night. However, now it is gone again in my phone, but my PC is connected. So the phone shows, 'no internet access' in this wifi. No connection issue in my PC with the same wifi. Any clue how to resolve this? The router is probably doing something weird. It is all green lights there.


Tommie van Odido
Moderator
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Hey ​@akifayath, this is indeed known to us!

We see that a number of our customers are experiencing problems with Internet, TV and Fixed Calls in the Netherlands. We are currently looking for the cause and solution. We will keep you updated in this topic: 

My apologies!