Hello,
I am living in Groningen.
From two days ago (21 january), I do not have any internet connect. I tried to call you several times, but no one respond it.
It would be great if you can help me with this issue.
Geen diensten groningen
- is een Master Poster
I’ve immediately looked at your connection and there is indeed an issue outside your house like
In the meantime, I don’t want you to be completely without Internet. I would like to send you an Unlimited vouchercode. In case you have an Odido or BEN sim card, the code works straight away. You can then set up a hotspot and connect this to your other devices. Please let me know if this is something you’re interested in. I’ll send you the code right away.
Do you have any other questions, or can I help with something else? Please let me know, I’m always happy to assist!
+15- Odido Superuser
Hello
There is no storing in Groningen according to the community. Do you have a fiber or DSL connection and if you have fiber which lights are on or blinking on the mediaconverter?
Also check your Odido app under storingen to see if there is a storing at your address or not.
- is een Master Poster
I have DSL connection (zyxel-t50), and the second and third lights (for internet) are off.
Based on the app, there is no storing at my address. I do not know why suddently my internet becomes disconnected.
I have no idea, what I should do now (and where should I talk about it to fix it).
+15- Odido Superuser
Looks like there is no signal. Is your modem connected to the main ISRA point where the KPN cable enters your house or is it connected via another connection point in your house?
Share a photo of how your modem is connected.
+15- Odido Superuser
The cable with th red and blue wire goes directly into the DSL port of the modem?
You can also try to connect the cable on the left side, red on red and blue on blue.
- is een Master Poster
yes, the cable goes directly to the DSL port.
As you said, I have connected the cable on the left side, but there is still no signal.
+15- Odido Superuser
Seems like an issue outside your house, well you can connect the cable on the right hand side again and wait for a moderator to reply.
+5
I’ve immediately looked at your connection and there is indeed an issue outside your house like
In the meantime, I don’t want you to be completely without Internet. I would like to send you an Unlimited vouchercode. In case you have an Odido or BEN sim card, the code works straight away. You can then set up a hotspot and connect this to your other devices. Please let me know if this is something you’re interested in. I’ll send you the code right away.
Do you have any other questions, or can I help with something else? Please let me know, I’m always happy to assist!
- is een Master Poster
Thanks for your reply.
Unfortunately, my sim card is not Odido or BEN (it is from Lebara).
Does your codes work for Lebara, too?
+4Hi
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