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DSL connection disconnects frequently

  • jan. 12, 2024 10:38 p.m. UTC
  • 4 reacties
  • 72 Bekeken

Hi there, I have DSL Internet for some days and encountered the problem that all my devices frequently get disconnected. I attached a Screenshot of the logs. Can somebody help?

 

Beste antwoord door Ishana van Odido

Hi @HansHanson, I checked it immediately! The measurements show soms errors. I recommend that you give the modem a factory reset. You can find the instructions here: Factory Reset modem (Fabrieksreset) | Odido community. Will you let us know if this fixed it? Greetings, Ishana

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4 reacties

Ishana van Odido
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  • Ishana van Odido
  • Oud-Moderator
  • Antwoord
  • jan. 14, 2024 12:39 p.m. UTC

Hi @HansHanson, I checked it immediately! The measurements show soms errors. I recommend that you give the modem a factory reset. You can find the instructions here: Factory Reset modem (Fabrieksreset) | Odido community. Will you let us know if this fixed it? Greetings, Ishana

Per 11 september 2025 niet meer werkzaam bij Odido.
  • HansHanson
  • Auteur
  • is een nieuwe Poster
  • jan. 15, 2024 10:32 a.m. UTC

Thanks, I did reset the modem several times. The connection is still unstable. It happens that I need to turn off WiFi in my phone settings several times per hour to reconnect. Same however not that frequent with laptops. 

  • HansHanson
  • Auteur
  • is een nieuwe Poster
  • jan. 16, 2024 7:55 a.m. UTC

Anyone who could help? It is really annoying. 

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • jan. 16, 2024 1:32 p.m. UTC

Hey @HansHanson, I did another line measurement and decided to send a technician from Guidion. You will receive a message shortly to schedule an appointment. Would you give me feedback when the technician has been? Thanks in advance! 

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