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broken router


Our internet router is broken after a power outage. It does not start.
We called the customer service today morning and they said they will come back to us but we did not hear anything. 
We need a solution for tomorrow morning as we work from home. Is there a way to solve this?

Beste antwoord door Waqqas

​@fjsc 

Once a moderator orders a new router for you, it can take up to 5 working days for the router to be delivered to you.

Bekijk origineel

4 reacties

Waqqas
Super User
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  • Odido Superuser
  • March 24, 2025

Hello ​@fjsc 

Have you checked another wall socket? Otherwise fill in the privé fields in your community profile so a moderator can send you a new one.


  • Auteur
  • March 24, 2025

Hello ​@Waqqas,

we tried in different sockets but it does not even turn on.

We filled the details in prive fields.  Do you know how long it can take to get a new one?


Waqqas
Super User
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  • Odido Superuser
  • Antwoord
  • March 24, 2025

​@fjsc 

Once a moderator orders a new router for you, it can take up to 5 working days for the router to be delivered to you.


  • Auteur
  • March 24, 2025

​@Waqqas thank you! We will wait for a moderator to reply.