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hi,

glass fiber connection. modem + converter reboot did not help, also the latter seems to have a yellow led in the ‘FO’ indicator, the ‘TX’ is green. No incoming signal?

 

also called client service, encountered 2 reactions this morning

  • no IVR, but english text immediately talking about all lines being busy
  • yes IVR, but immediately disconnecting after selecting language, at the part where i would need to speak my postcode

 

all of this sounds like a wide area outage considering similar posts from Den Haag & Ede, but no wide area outage announced.

would appreciate any update. thank you in advance !

[13-07-2022] We ontvangen meldingen dat een aantal van onze klanten problemen ondervindt met dienst Internet, TV en Vast Bellen. Op dit moment zijn we op zoek naar de oorzaak en de oplossing. Excuses voor het ongemak. In dit topic houden we je op de hoogte: Is er een storing bij T-Mobile Thuis op Internet, TV of vaste Telefonie?

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