Hi Odido Community team,
I am writing this here because my patience has completely run out. I have been without my home internet (Fiber 400 Mbit/s) since May 4th, 2026.
Every single time I call Odido support (0800-0092), I get the exact same script: "We will investigate this and call you back." No one ever calls back. I am being completely ghosted by your customer service.
The Situation:
I was informed that KPN (the grid operator) cannot access the fiber infrastructure because the municipality placed a planter/tree over the access point. While I understand this involves third parties, it is Odido's responsibility as my provider to coordinate, get a timeline, and keep me updated. Instead, I am left completely in the dark.
The Mobile Internet "Solution" is a Joke: Your support will probably suggest using mobile data hotspots. Let me stop you right there: the Odido mobile internet coverage in my apartment is horrific. To get even a single bar of stable connection, I literally have to leave my phone on the window sill. I cannot work or live like this.
My questions for the moderators here:
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Can someone actually look into my case and provide a concrete date for when KPN and the gemeente will resolve the blockage?
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If Odido cannot provide a stable timeline or a functioning mobile backup in my flat, what is the fastest procedure for me to dissolve all my contracts (Mobile and Internet) with you?
I expect a real answer from a human, not another empty promise of a callback.
Kind regards, Sergey
