we want out! please answer or complaints!

I have the worst experience with Odido. It started in the shop in Delft with one of the employees. He said that they could not close a contract with my EU passport and that is the Dutch law. I live in the Netherlands for 20 years and never experiences this só I was very surprised. My husband had already our kids contract with Odido só he needed to come with me to close the contract! He is British btw! Because the guy at the shop in Delft told me it was the Dutch law i thought that maybe changed and did not check other providers. After this incident we also requested to transfer my phone number to the Odido contract. Several attempts and being always rejected during 5 months on of phone calls and different approaches and people telling me different things i called KPN! I had a new contract on my name that I could do online with my number in a week!!!! They said that the dutch law is a lie… probably this employee in Delft lied just to get the contract and the iPhone we bought! Today we went there and this employee was full of atitude and agressive and started to make excuses. We want to cancel all contracts with Odido with no penalty and already submitted complaints with no answer!!! And now our data is leaked! One of the worst providers I have ever encountered . Customer service is a pile of crap and they are completely disrespectful. The employee in the Delft shop really needs to be dealt with. He talks over people lies and comes with disrespect all the time and his manager does not step in.