Dear Odido Customer Service,
I am writing to file a formal complaint regarding the service I received on 30 September 2025 at 14:08 (Amsterdam time).
I called your help service to request cancellation of my mobile subscription for next week, not immediately. I did not even have the chance to explain this. The male employee who answered my call simply cut off the connection without saying goodbye, without confirming any details, and without informing me that he was terminating my subscription. As a result, my mobile and internet services were disconnected instantly, leaving me without access.
This is especially critical because I am leaving the country very soon. In these last days before departure, I need my mobile and internet to handle numerous important matters. By cutting off my services without consent, your employee has caused me serious disruption at a crucial moment.
This behavior is unacceptable and unprofessional. I expect my connection to be restored immediately and for Odido to ensure such mistakes do not happen again. Please confirm receipt of this complaint and let me know what action will be taken.
Submitting a complaint through the official website is impossible because the system requires a phone number, and my entry is rejected — the field is highlighted in red, even though the number is correct.
Sincerely,
[Removed by moderator, never post private information publicly]
