NEED URGENT HELP!! I am travelling abroad and have lost my phone along with my SIM card (06****)! I cannot log in to my odido because I do not have access to my SIM card! I need urgent help to block it and arrange for a new SIM that I can pick up at a physical store upon my return home! PLEASE HELP!
[Phone number removed by moderator]
Beste antwoord door Adrivit
Good afternoon, thanks for your quick reply. I've suspended your sim card and I don't see any usage or extra costs made. Please let me know if you were able to get a new sim card in one of our Odido Shops when you're back. I'd love to stay up to date until everything is resolved for you. If you have any questions, please feel free to ask. I'm here for you. Otherwise I hope you will still enjoy your stay abroad! 😊
Thank you for the prompt action!
+14Hi
Call with a different phone to customer care at +316-24001200. Than this can be done immediately after authentication of you as owner of the subscription.
+9Hi Adrivit, I hope you’re having a great time abroad, despite losing your phone. I’d be happy to help you block your SIM card. Could you please reply to the DM I sent you via Webcare Moderator? I’m not authorized to order a new SIM card for you; for that, I’d like to ask you to contact my customer service colleagues via the phone number that
+9Good afternoon, thanks for your quick reply. I've suspended your sim card and I don't see any usage or extra costs made. Please let me know if you were able to get a new sim card in one of our Odido Shops when you're back. I'd love to stay up to date until everything is resolved for you. If you have any questions, please feel free to ask. I'm here for you. Otherwise I hope you will still enjoy your stay abroad! 😊
Good afternoon, thanks for your quick reply. I've suspended your sim card and I don't see any usage or extra costs made. Please let me know if you were able to get a new sim card in one of our Odido Shops when you're back. I'd love to stay up to date until everything is resolved for you. If you have any questions, please feel free to ask. I'm here for you. Otherwise I hope you will still enjoy your stay abroad! 😊
Thank you for the prompt action!
+9Good morning Adrivit, you're very welcome. If you ever need any help in the future, please start a new topic. The community is here for you. For now I wish you a great day!
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