Help me cancel my phone number

Hi Shurooq, I hope you're enjoying your stay abroad. I wish I could help you cancel your subscription, but it's only possible via this page in Mijn Odido if you're already outside of your contract or the phone number that ​@Waqqas gave you in his reply. My colleagues can cancel your subscription for you! Please let us know if you've spoken to them.

Thank you so much for your response.

I’m unable to call, as I don’t have access to international calls. My contract has ended, and I have no outstanding invoices. I would simply like to proceed with the cancellation.

Hi team,

No worries about this. I wasn’t aware that I could continue using my subscription here in Germany, so I’ll keep it.

I wasn’t able to delete the question, but could you please mark it as resolved?

Thanks!

Hi Shurooq, thank you for your message and for explaining your situation so clearly. I really would have liked to give you an easier option here, but this is something we’re simply not able to arrange through this channel.

Since calling isn’t possible for you, there is still a good alternative. You can send your cancellation request by email to incasso@odido.nl and include proof that you have moved abroad.

For proof of emigration, please include a document that shows:

* Your name
* Your new address abroad
* A visible date

Examples of valid documents:

* A mobile subscription on your foreign address
* A fixed internet or TV subscription
* A gas, water, or electricity contract
* Registration with the local municipality abroad

Only your name, address, and date need to be visible, so you can hide other details if you prefer.

In your email, also mention what you would like:

* Full disconnection (your number will expire), or
* Conversion to prepaid

After your email and documents are received, the request is usually processed within about one week. You’ll then receive confirmation by email.

Let me know if it worked!