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Duo SIM card. Order clarification.

  • apr 15, 2026 5:45 p.m. UTC
  • 2 reacties
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I ordered a Duo-simkaart through my Odido account. My goal is simple: I need two SIM cards tied to the same phone number for use in different devices - I'm fully aware they can't be used simultaneously, and that's fine with me.

I selected the option called "Bestel een Duo-simkaart" priced at €35.59 and completed the order. However, shortly after placing it I received an SMS notification saying that my old SIM card would no longer work.
 


Is this just a generic/incorrect notification, or should I actually expect my existing SIM to be deactivated? That would completely defeat the purpose of ordering a Duo SIM card in the first place. Has anyone experienced this?

Beste antwoord door eric

With a duo sim, you will indeed receive 2 exact the same new sims. They are stored as sets in the warehouse. The credentials of this sim will be provisioned in the network as replacement of the old single sim.

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2 reacties

eric
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  • ericSuper User
  • Odido Superuser
  • Antwoord
  • apr 15, 2026 6:02 p.m. UTC

With a duo sim, you will indeed receive 2 exact the same new sims. They are stored as sets in the warehouse. The credentials of this sim will be provisioned in the network as replacement of the old single sim.

Welkom bij de klant-helpt-klant Community van Odido.
    • Deckeris een Master Poster
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    • is een Master Poster
    • apr 15, 2026 6:27 p.m. UTC

    ​@eric Ah, thank you so much. Now it's perfectly clear.

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