I cannot contract associate my contract of the mobile contract which is transferred from KPM Mobiel. Why?
Beantwoord
Can't associate my contract
Beste antwoord door Marciano van Odido
Hi tkafr, welcome to Odido. Thank you for choosing us! Could you please clarify a few things. Did you order a new subscription with us and are you trying to add this subscription in Mijn Odido? Did your subscription with us already start or is the activation date still in the future? I've also sent you a DM for your personal information. Please reply to me there, so I can look into your account and see what is going on! 😊
+9Hi tkafr, welcome to Odido. Thank you for choosing us! Could you please clarify a few things. Did you order a new subscription with us and are you trying to add this subscription in Mijn Odido? Did your subscription with us already start or is the activation date still in the future? I've also sent you a DM for your personal information. Please reply to me there, so I can look into your account and see what is going on! 😊
+9Hi tkafr, thanks for your reply in DM. I've looked into your account and I think I know what's happening. But to be sure, I still have a few questions.
- Are you trying to add your mobile subscription to Mijn Odido?
- Are you trying to add it to an already existing Mijn Odido account?
I see an existing account on the same e-mail address that you're using on the community. However: this account has 2 Klik&Klaar subscriptions linked to it that are on a different address than your mobile subscription. To add them all in 1 Mijn Odido account, all details have to be the same, including the address.
If the mobile subscription or Klik&Klaar are on an old address, they will need to be changed first before you can link them in Mijn Odido. An other option is to create a second Mijn Odido account for your mobile subscription.
Please let me know!
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